Over Thanksgiving, I stopped at a sprawling gas station convenience store on my way to Rhode Island. I was juggling snacks and my wallet while trying, with difficulty, to get lids on two cups of super hot coffee.
Problem was, all the lids were stuck together. So I was dropping everything else on the sticky floor trying to get them separated.
It reminded me of one of the first lessons John Guinan taught me about the inner workings of his family's store: "You've got to pull apart lids for the coffee cups so they aren't all stuck together because people are already juggling briefcases and umbrellas and whatever else they're lugging around so they don't have time to fumble for a lid."
When was the last time someone gave you their seat on the subway or bus? Or stopped to let you into a lane of traffic? Or another tiny gesture of courtesy that made an ordinary day just a little easier?